Last updated: October 31, 2026
This Privacy Policy explains how Royal Hands Health Care Services ("Royal Hands," "we," "us" or "our") collects, uses, protects and shares information when you visit www.royalhandshealthcare.com, submit a form, call us, or receive text messages or emails from us. By using this website, you agree to this policy.
Information we collect
Information you give us. When you fill out a form (care consultation, referral, or caregiver application), call, text or email us, we may collect:
- Your name, mobile phone number, email address, city and county
- Details about the care you're looking for, such as who needs care, how care will be paid and how soon care is needed
- For referrals: the referring person's name, organization, role and contact information, and the client's name, phone, county, program or payer, and services needed
- For job applicants: position of interest, certifications, experience, availability, transportation and any documents you upload
- Your consent to receive text messages and emails
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser and device type, pages visited, time spent on pages, and the website that referred you.
Please don't include detailed medical information in website forms. We'll go over care needs with you privately by phone or in person.
How we use your information
- To respond to your inquiry, referral or job application
- To schedule calls, free in-home assessments and services
- To verify insurance, Medicaid waiver or other benefit eligibility
- To send appointment confirmations, reminders, follow-ups and updates by phone, text message and email
- To review and contact job applicants
- To operate, maintain and improve our website and services
- To comply with legal and regulatory requirements
SMS / text message opt-in
When you provide your mobile number and check the consent box on our website forms (or give consent verbally or in writing), you agree to receive text messages from Royal Hands Health Care Services at the number provided. Messages may include responses to your inquiry, appointment confirmations and reminders, care coordination updates, referral status updates, and hiring and application updates.
- Consent to receive text messages is not a condition of receiving services or employment.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at (678) 203-9222 or support@royalhandshealthcare.com.
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and tracking technologies
Our website and form provider may use cookies, pixels and similar technologies to keep the website working, remember your preferences, understand how visitors use the site, and measure the effectiveness of our outreach. You can set your browser to refuse or delete cookies. Some parts of the website, such as forms, may not work properly without them.
How we share information
We do not sell or rent your personal information. We share information only:
- With service providers who help us operate our business, such as website hosting, customer relationship management (CRM), scheduling, email and text messaging providers, who are required to protect your information and use it only to provide services to us
- With your case manager, physicians or program administrators when needed to coordinate your care, with your permission or as permitted by law
- When required by law, court order or government request, or to protect the rights, safety and property of Royal Hands, our clients or others
Text messaging originator opt-in data and consent are never shared with third parties, as stated above.
How we protect your information
We use reasonable administrative, technical and physical safeguards to protect your information, including secure (HTTPS) encrypted connections on our website, password-protected systems with access limited to authorized staff, and service providers that maintain their own security protections. No method of transmission over the internet or electronic storage is 100% secure, but we work to protect your information and limit access to those who need it.
Your rights and choices
- Unsubscribe from text messages: reply STOP to any message.
- Unsubscribe from emails: click the unsubscribe link in any marketing email, or contact us.
- Access or update your information: contact us to review or correct the information you gave us.
- Delete your information: contact us to request deletion, subject to records we're required to keep by law.
- Cookies: adjust your browser settings to block or delete cookies.
Health information
Once you become a client, your health information is protected under HIPAA and handled as described in our Notice of Privacy Practices.
Children's privacy
Our website is intended for adults 18 and older. We do not knowingly collect personal information online from children under 13. Care for minors (such as under GAPP) is arranged with a parent or legal guardian.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the updated date shown at the top.
Contact us
Royal Hands Health Care Services
2760 Pleasantwood Drive, Decatur, GA 30034
Phone: (678) 203-9222
Email: support@royalhandshealthcare.com
See also our Terms of Service.